Find the answers to all of our most frequently asked questions.

You can either book and move in online directly from our website or you can contact us and we can send you an online move in link to your phone or email. Once this is complete, we have received payment and verified your ID, we send you a PIN for the gate and map showing the location of your space. You’re then good to go, just don’t forget to bring your own padlock.

Flammable goods, dangerous goods, perishable goods, stolen goods, illegal goods or environmentally harmful goods. No charging of lithium batteries.

There is a minimum charge of one month, but you can rent storage for as little as one day if needed. We do request 14 days’ notice prior to your move-out date.

Payments are automatically debited from your credit card or bank account each month, as all rent is paid in advance and access is denied when payments are not kept up to date.

We always recommend that customers insure their belongings while in storage. Simply reach out to your insurance company or broker and inform them that you're storing with us; they can often provide coverage at no additional cost.

Your unit is secured with your own padlock, and you are the only one with the keys. The entire facility is surrounded by security fencing, featuring a PIN-access electric gate that is monitored by camera surveillance.